Thank you for choosing Heartland
Roofing, LLC for your home
remodeling needs! We are striving to be THE exterior remodeling company
in your neighborhood, and we know that your satisfaction is an
important key to our success. We request your assistance in helping us
improve our service. Please take a few minutes to fill out the
following questionnaire and return it to the Operations Manager when he
closes out the job with you, or mail it to our office upon completion
of the job. Thank You!
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1. Was your salesman pleasant
and thorough in his explanation of your contract and the work we were
about to do for you?
Yes very informative. Very thorough! He answered any questions that I had with wonderful knowledge of product.
2. Did Jason Milliken, our
operations manager, call you the day before to give you a
“heads up” on when the job was beginning? Was he
pleasant and informative about your warranty?
Jason was very pleasant and concerned with trying to sign off on the job with my approval. He is an asset tot he Heartland team. I must have missed the call, I think he left a message on my cell phone and I didn't have it set up to check messages.
3. Is there anything we could
have done differently to make this process better?
I can't think of anything that could have been better. I did miss the $90.00 that was promised after 90 days. Someone must have taken down the sign without permission.
4. On a scale of 1 to 10 (with
1 being unsatisfactory and 10 being excellent) how would you rate your
overall experience with Heartland Roofing?
5. Would you recommend us to your friends and neighbors?
Yes, absolutely. It was a pleasant experience with professional people.
Heartland has this down to a sience. Great Team!